Customer Case Study · AI Voice Exit Interviews
Exit interviews were skipped, rushed or ended with "personal reasons". HMC built an AI voice interviewer for the housing finance company's HR team: it talks to the leaver, asks five questions that adapt to each answer, and turns the conversation into a coded exit record and an attrition insights dashboard.
Figures indicative; validated metrics available on request.
With a large, spread-out workforce of relationship managers, credit and collections staff, HR could not interview every leaver well, and the ones they did rarely got past the polite answer.
HRBPs covered many branches; most leavers left without a conversation.
Fixed forms got fixed answers: "better opportunity", "personal reasons".
Leavers held back when the person asking was close to the reason they were leaving.
Notes sat in files for weeks; patterns by branch or manager were never seen.
Conversation design first, then voice, then coding the answers into something HR can act on.
Select a step to see what happened.
Listened to HRBPs' best interviews.
Deliverable: Conversation playbook and reason codes.
Short, warm and specific.
Deliverable: Interviewer prompt and guardrails.
Natural voice and accurate coding.
Deliverable: Working interviewer and dashboard.
Optional, private and short.
Deliverable: Pilot results and HR process.
Hear people before they resign.
Deliverable: Roll-out plan.
Pick a leaver profile and start. The interviewer speaks, listens, and chooses each next question from what you just said. Five questions, then a coded exit record. Everything runs in your browser.
Optional. Without keys the demo uses your browser's voice, browser speech recognition (Chrome) or typing, and rule-based follow-up questions. Add keys for an ElevenLabs voice, accurate transcription and GenAI questions and records.
Choose who is leaving, then press Start and answer out loud. The interviewer waits for you to finish (or tap "Done"), then decides what to ask next. Prefer not to speak? Switch to typing.
Your answers are recorded only in this browser. Nothing is stored on a server by this page.
The conversation will appear here.
Synthetic leaver profiles. Microphone access is requested only when you start in voice mode; if it is blocked, typing takes over.
After the fifth answer the interview is summarised into a record: primary reason, categories, whether the exit is regrettable, what would have kept the person, sentiment through the conversation, key quotes and actions. A sample is shown until you finish your own.
Sixty synthetic interviews from the pilot, plus every interview you complete above. Filter by zone and role; your interview appears in the charts as soon as it is coded.
Ask a question in plain English. Template answers come from the coded records; with an OpenAI key the AI reads the records and answers anything.
Pick a suggested question or type your own.
Synthetic interview records. HR reviews every record; the tool does not make retention or rehire decisions.
Almost every leaver now gives a usable reason, and HRBPs see it the next day instead of a month later.
Pictogram: one figure per leaver
Strip plot: one dot per exit, by role
Figures indicative; validated metrics available on request.
The second question matters most. Asking about what the person just said is what gets past "personal reasons".
Five questions in under ten minutes, without the manager in the room, gets honest answers.
A reason only helps when it is counted by branch, role and manager, and someone owns the action.